Shipping policy

The available delivery method, destination eligibility, shipping charge, taxes and final total for an order are confirmed at checkout.

Shipping charges

Review the shipping options and charge shown at checkout before confirming your order. Only the options displayed for the delivery address are available for that order.

Dispatch and delivery

Any dispatch or delivery estimate shown for an order is an estimate and is not guaranteed. Timing can vary with the destination, order status and delivery service.

Tracking details

Tracking is provided when available. Use the tracking link or reference supplied for the order. Tracking availability and the information shown can vary by delivery service.

Address questions or delivery problems

Contact us as soon as you notice an incorrect address, missing item or delivery concern. Include the order number and a brief explanation so the situation can be reviewed. An address change cannot be assumed to be possible once an order is in progress.

Contact PouchesCA about delivery. Please do not send payment-card details, security codes or identity documents through the contact form.